Poor customer service brings out the worst in us. We’re paying for something that we’re not even close to receiving.Being put on hold for 20 + minutes to sort out your broadband, to no avail… sound familiar? Banks sending you around in circles? “Press 1 for longer wait, press 2 for wrong department…!!”
For many companies, Covid 19 has given them another excuse for treating customers with contempt…“Due to Covid, your call may be on hold longer than expected”This causes huge frustration for all of us. We can’t sort out your billing for your TV subscription, nor can we fix your WIFI.
We’re not a large direct insurer with a call centre, where the staff are spread all over the country.Nor are we a large corporate broker, who you now find is your accidental broker, having being bought out in the last couple of years. A new shiny brand, but phones left unanswered.
We’re not claiming to be perfect, but we can do a lot better than that! What we can do at Doyle Mahon, is answer your call within 3 rings, try and deal with your query there and then – no passing the buck. You’ll get the name of the person you’re dealing with in Wexford. You’ll get advice, you may need to bring your buildings cover up, you may be paying for cover you don’t need.
A badly fitting insurance policy is a waste of money. When you get the cover correct, then you really starting getting value for your money.
contact us on 053-9123630 or firstname.lastname@example.org.